Policies


Appointment Policy

To allow ample time for all patients, please schedule appointments for surgical procedures and baths/shavedowns. Appointments are also available for routine care, but not necessary. Emergency cases shall always receive top priority.

For your convenience, drop-off service is also available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments and surgeries. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
 

Payment Policy

We require full payment at the time services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash, and personal checks. Also, we can help you obtain a Care Credit account if needed. You may request an application for Care Credit at the front desk or you can go to their website at http://www.carecredit.com

We now offer Scratchpay - https://scratchpay.com/